Thankful to be Cozy
Tis the season to be thankful & grateful, let's cozy up in cute as temps drop!
What's the word? Here's what our community is saying about some of their recent purchases!
"I get so many compliments on this tee! I also LOVE this style!"
Best Coffee Ever
"I absolutely love this coffee! This flavor is amazing and I stock up on it! If your a coffee lover, highly recommend trying the coffee. I don't drink anything else anymore. (This coming from an avid dunks person)"
"Absolutely love. So many compliments. I love to pair with my headbands from MLMH!"
Join The Conversation
We are nothing without community - and as a brand we're proud to put that at the forefront of what we do! Click here to join our Insider Community on Facebook, or the button below to join us on our app!
Frequently Asked Questions
Our customers' satisfaction is our number one priority.
We offer free exchanges. Something not fitting right? We’ve got you covered and are happy to exchange unworn and unwashed items within the window below. This is not a one item exchange, but rather one size exchange per order. If after one exchange you are still not happy with the new size we are happy to make another — though the shipping cost will be your responsibility.
Exchanges must be requested within 3 days of receipt of the item, as shown in the item tracking history. Our email response time will not affect your exchange window, please allow us 24 business hours to respond (Mon-Fri 9am-5pm)
If you need to make an exchange, please follow these steps:
Email us at email@example.com with:
- the item + size you currently have
- your order number
- what size you need to exchange for
Once completed, we will reply within 24 business hours with a prepaid return label or additional options if your size is unavailable. Your shipping label will be delivered via email. Download, print, and affix to your package. This package can be popped right into your mailbox for carrier pickup. You do not need to visit a post office.
IMPORTANT NOTE: Once you submit a request for a return you will have 3 days to get the package to USPS before the label expires. If your item is not scanned in within 3 days, the label will no longer be valid and exchange voided.
If you experience any issues while processing your return label at the link above, please email us at firstname.lastname@example.org
Need to make a return? No problem. We do not process refunds. Returns will be processed as a store credit for the same amount as the item purchased, less shipping costs. Store credits do not expire.
Need to cancel an order? Cancellations will be processed in the form of a store credit. Preorders and items that are past their open processing time are subject to a 20% restocking fee.
*Please note: the only items accepted for return are NEW apparel and accessories. Due to health and safety protocols we cannot process returns on drinkware, coffee, or tea. No exceptions.
Past the exchange window? Feel free to post your item for sale or trade in our BST group here.
Please note: there are NO EXCEPTIONS to this policy.
Most orders will leave our warehouse within 48 hours, however some items and orders may take a bit longer to process and because of that our policy is such that all orders will process and ship within 5 business days. Business days are Monday throughtFriday, and exclude Saturday and Sunday when there is no USPS mail delivery.
If your order hasn't arrived and you believe it's beyond this time please reach out to us via email with the order details and we'd be happy to look into it!
Route Shipping Insurance is an optional service we are happy to offer to customers. This purchase protection must be added at the time of purchase and cannot be added prior to checking out nor refunded.
You can read more about what is and is not covered by Route here.
If you purchased Route Package Protection at checkout and have a missing or damaged package, click here to start a claim.
Please do not discard any broken or damaged items until you have heard back from our team. We are happy to return or refund your item depending on our current inventory levels. Replacements are not guaranteed as inventory changes daily.
Please note: there are NO EXCEPTIONS to this policy.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Any item that is listed as imperfect of flawed is final sale product and cannot be exchanged or returned.
If you recieve an item in less that perfect condition, please see above for Route Package Protection. We will replace defective items within 3 days of receipt as shown on the product tracking.
Please note once an item is washed we are unable to replace it, we hae a very thorough quality check process and replacements will always be at the discretion of our team and are not guaranteed.
Please email us at email@example.com with any defective item issues.
Please email us at firstname.lastname@example.org and allow us 24 business hours to respond. Our business hours are Monday – Friday 9am – 5pm EST. If you email us after 5pm on Friday we will return your email on Monday, and all emails will be returned in the order that they were received. Please know that our team is comprised of working moms who spend their off time with their families, thank you for your patience and understanding!